leverage ie’s framework for empathic assertiveness to confidently manage up and across within your school or organization

Program Overview

In the fast-paced environments that define most education and impact-driven organizations, it’s essential for professionals to communicate in ways that are clear and direct (without coming across as demanding) and to express boundaries with transparency (without seeming disengaged or dismissive).

In this program, we draw on two core IE frameworks, the PRES Model and the Empathic Assertiveness Model, to explore how to effectively manage up and across. Together, we’ll strengthen the presence and communication skills needed to build strong, productive relationships that endure challenging moments and fast-paced work environments.

Core Objectives

  • Explore IE’s Empathic Assertiveness (EA) framework to improve ability to manage up and across in your role.

  • Strengthen ability to communicate and collaborate with greater spontaneity and expressiveness.

  • Explore approaches to listening designed to build and deepen relationships.

  • Practice assertive communication aimed at encouraging cooperation and mutual respect among team members.

  • Learn how to set boundaries and establish limits clearly—while maintaining positive relationships with colleagues.

  • Practice applying EA to real-life scenarios, increasing your readiness to respond to common challenges.

Program Components

“I feel like a better communicator, more connected and more empowered after this session & would definitely recommend it. It’s an amazing way for new or experienced professionals to reflect on best practices on managing up and across. So insightful and fun!”

  • Understanding the empathic assertiveness framework

  • Reflecting on strengths and challenges with managing up and across

  • Exploring when and how to apply EA skills in common scenarios

  • Practicing the application of EA skills and receiving feedback

  • Being present and flexible

This program can also be offered virtually. Our virtual programming is delivered through Zoom and includes: 

“Going forward, I will be able to effectively communicate with anyone with assertiveness and confidence. I will also be able to delegate work to my team in an appropriate way that doesn’t sound like a demand.”

  • An expert IE facilitator, trained for virtual program delivery 

  • A comprehensive slide deck developed for the virtual context 

  • Opportunities for whole group, small group, and 1-on-1 discussion 

  • Option for IE tech host to facilitate smooth implementation

This program can be offered in a large group (capped at 40 in person and 25 virtually) and small group (capped at 10) format.

“The program reminded me that I have the power to say ‘no’ when I am not capable/have a lot on my plate. It was a reminder to validate who I am and what I can do.”